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FAQ

Q: Do your products contain parabens?
A: No. All of our products are always free of any toxins and harmful chemicals. This Banned Ingredient List is our promise.

Q: Are any of your products tested on animals?
A: No. All of our products are cruelty-free. They were never tested on animals.

Q: Do you carry vegan and/or gluten-free products?
A: Yes. We do carry a selection of both vegan and gluten-free products. Most are noted at the top of each product description.

Q: Are all of your products organic?
A: Some are 100% organic while others have only a portion of organic ingredients. Most of them are natural and all are non-toxic.

Q: How do you choose which products to carry at Sheer Arctic?
A: Every brand we carry is considered well-established company enjoying a high reputation for its green beauty products. Some of them are award-winners in this field. We also review the ingredients of every product we carry, and each ingredient is cross-referenced with the EWG Skin Deep Database to determine its safety rating and non-toxicity.

Q: How do I know if there is any promotion freebie when I check out ? Can I use my store credits and points at the same time?

A: If there is a freebie, it will be automatically included on the checkout page. Store credits and member points can be used separately at the same time.

Q: Can I pre-order an out of stock item?
A: Yes. There are some items that are available for pre-order on our site. This button will appear next to the wish list button on the product page. If the pre-order button does not appear, you can also pre-order an out of stock item by emailing us at info@sheerarctic.com