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Delivery Policy

We accept payments by credit card, PayPal, LINE Pay, Atome and bank transfers. 

Sheer Arctic offers the following delivery options for our customers. 

Chunghwa Post for most countries/ regions. 
* 7-11 Cross border pick-up for Hong Kong, Macau, Malaysia and Singapore only.
* 7-11 Cross border home delivery for Hong Kong, Macau, Malaysia and Singapore only.

Once we receive your order, we will work hard to make sure that your order will be shipped as soon as possible. You will receive a shipping confirmation and your tracking
number by email once your package has shipped. If we encounter any problems with your order Sheer Arctic will contact you. Current processing times are 1-3 days.

For domestic orders, packages that are returned to Sheer Arctic due to incorrect address or other delivery problems are not eligible for shipment refunds. Refund will be provided 
minus the cost of shipping paid.

For international shipments, Sheer Arctic  is not responsible for applicable customs fees, import duties, taxes, or any other charges. International customers are entitled to free 
shipping  when purchase exceeds TWD 1999  per order.